Frequently AskedQuestions

At this time our charity partner is United Way.

The following items are not eligible as a Qualifying Products: London Drugs gift cards, point of sale activated gift cards, event ticket sales, parking vouchers, lottery tickets, transit passes, optometry services, all products containing tobacco, purchases at Canada Post kiosks, stamps, marriage licenses, Insurance Department purchases, shipping costs, all taxes and levies, and any other items not permitted by applicable laws or legal obligations, prescribed medication and devices and all Apple products are excluded

Points collected on eligible purchases will usually show in your account within 72 hours. If they haven’t shown after this time please contact customercare@ldextras.com.

Yes, we know our members love the birthday reward, so we’ve made sure to keep this benefit. You will need to log in to you account to activate your $5 birthday reward.

Yes, you’ll need to provide a valid LDExtras member ID when returning your product in store.

Any collected Points will be refunded for any qualifying products that have been returned in store.

As we’ve moved LDExtras to points, all LDExtras offers will now be for bonus points rather than discounts.

You can now choose what you want to use your points for:

• Exchange 250 points for a 20% discount on any Payment Protection Plan
• Exchange 5000 points for a $5 Reward voucher
• Donate 5000 points to one of our charity partners

Your points last for as long as you are a member of the program. If you don’t make a purchase using your LDExtras member ID for a period of 12 months, your Membership will be deemed inactive, and all points will be forfeited at London Drugs’ discretion.

Once you’ve exchanged your points or activated your birthday reward, your Reward vouchers will be available at the till in-store when you provide your LDExtras member ID at checkout. Just tell the cashier that you’d like to spend your voucher.

You’ll need to link your LDExtras account to your LD.com account for your exchanged vouchers to be available.

Any 'Visits' and 'Vouchers' earned in the old program will be carried over to your account in the new program but unfortunately won't be available to view until August 15, 2022.

We’ve made a number of changes to the new program. To keep your personal information secure and make sure you’re fully aware of all the changes, we’re asking all members to reset their password and agree to the updated terms and conditions.

LDExtras is a digital loyalty membership program owned and operated by London Drugs.

There are 2 ways new members can join LDExtras

• Online at www.ldextras.com
• By downloading the London Drugs app from the app store and Google Play

To be a member of the LDExtras Program, members must be at least 16 years of age and provide,

• A first and last name
• A valid email address
• A unique 10-digit number which usually is your phone number
• Date of birth
• Postal code
• City
• Province

You must be a Canadian resident, and 16 years or older to participate in this program.

No, it’s free to join.

We have reimagined LDExtras to be more rewarding, more personalized, and more fun for members than ever before. You can collect points on all eligible purchases made instore or online at London Drugs. Choose what to redeem your points for, activate a $5 birthday reward and you’ll receive personalised bonus points offers and incentives.

We wanted to reward our extra loyal members, so we’ve created 2 types of membership.

• LDExtras Fans collect 10 Points for every $1 they spend on Qualifying Products.
• LDExtras Faves will collect 15 Points for every $1 spend on Qualifying Products.
• LDExtras Faves must have a minimum annual spend of $1000 (CAD) associated with their LDExtras account between January to December of the current calendar year to become and LDExtras Fave and will automatically receive 15 points for every $1 spend on Qualifying Products once they have reached this minimum spend threshold.
• They will remain an LDExtras Fave for a minimum of 12 months but if they do not spend reach a further minimum spend of $1000 the following calendar year, they will become an LDExtras Fan and will collect 10 points for every $1 spend on Qualifying Products

There is no physical card! All you need to do is provide your LDExtras member ID (usually your phone number) at the time of purchase to earn your reward(s). Alternatively, you can use the app to display the member ID barcode if you’d prefer not to say your phone number aloud in store.

LDExtras is a digital only program, which means you need to have access to a valid email address and access to the internet in order to manage your membership and be part of the program.

It is your unique member number which is usually your phone number or another memorable 10-digit number you provided when you registered.

You can choose to opt out of receiving marketing emails at any time but you will still receive any important program emails regarding your account.

We want to learn more about you so we can provide you with offers that are meaningful to you and personalize your experience with the Program.

Your information will be strictly protected at all times by London Drugs. London Drugs will never sell or rent your information to anyone for any reason. Under strict conditions and safeguards, London Drugs may allow secured access of Member information to trusted service providers for the purpose of assisting London Drugs to administer the Program and providing Members with Extras. For more details about London Drugs’ privacy policy, click here.

If you are a returning member and have not reset your password you will need to do that before you login.

Video tutorial to reset your account password

Use the ‘Forgotten password’ link on the website or the app to reset your password. 

LDExtras accounts can only be used for one individual. This is to protect the personal information of the person signing up for the account and make sure only one person can access any earned rewards.

You will need to log in to you account via the website or the app to update your information, preferences or marketing opt-ins. You won’t be able to amend details like your birthday or phone number to protect our members from fraudulent behaviour.

Please contact our customers care team at customercare@ldextras.com or call you can call 1-888-991-2299.

Contact customercare@ldextras.com if you’d like to close your account.