Who can join the program?
You must be a Canadian resident, and 16 years or older to participate in this program.
Is there a cost to join the LDExtras program?
Joining is free! You can join online at LDExtras.com. Enroll today to start unlocking personalized offers on the products and brands you love!
How do I enroll in the LDExtras program?
Why join the program?
You deserve a little Extra. LDExtras is free and easy and members get access to personalized rewards, offers and experiences. You never know what rewards could be unlocked.
Do I get an LDExtras card?
There is no card! All you need to do is provide your Member Identifier (usually your phone number) at the time of purchase to earn your reward(s). Alternatively show your member ID barcode on your web or app account.
What is my Member Identifier?
Your Member Identifier is provided by you when you register for the program. It is typically your phone number for in store purchases or your email address for online purchases at www.LondonDrugs.com. Be sure to give us your Member Identifier every time you shop to make sure you’re getting all your Extras.
Why do I need an email address to join the Program?
Your email address serves as your LDExtras Member Identifier for online purchases and your LDExtras online account.
An email address is required in order to maximize the value of the program for you.Your email address is used to communicate with you as necessary to administer the program and provide you with your Extras. You will also have the option to receive additional emails that will allow you to enjoy the full benefits of the Program.
Which stores are participating in the program?
All London Drugs stores.
What are Extras?
Extras are personalized rewards, offers and experiences that you can unlock by racking up Visits and shopping at London Drugs.
What are Primary Extras?
Your Primary Extras are Extras you’re eligible for just by being a member.
Unlock these Primary Extras when you sign up:
Entry to win a $2500 monthly shopping spree – Now that’s a lot of retail therapy.
$5 birthday gift voucher – A gift you’re sure to love.
Extended 30-day returns – You’ll have more time to make sure your purchase is right for you.
Every $50 spent at London Drugs PhotoLab gets you a $3 off your next PhotoLab purchase.
You’ll also get instant access to special rewards, offers and experiences from your favourite brands, personalized just for you!
Unlock these Primary Extras with multiple Visits:
Entry to win a $2,500 monthly shopping spree with every Visit.
Two free computer virus checks and two free camera firmware upgrades when you rack up your first 5 Visits.
Three coupons for up to $20 off your next Purchase Protection Plan purchase, free consultation with a health coach and free gift wrapping when you rack up your first 10 Visits.
$5 gift voucher with every 10 Visits
What are Personal Extras?
Your Personal Extras are Extras that become available to you based on how you interact with us. The more you interact the more Personal Extras you’ll get access to!
What are Visits?
Visits are a way to help track your progress toward unlocking Extras.
How do I earn Visits?
There are 3 Easy Ways to Earn Visits:
All you need to do is provide your Member Identifier at the time of your purchase to make sure you rack up your Visits quickly. This is usually your phone number for in store purchases and your email address for online purchases at www.LondonDrugs.com.*Excludes any prescriptions filled in the province of British Columbia or which are otherwise not permitted under applicable laws or specific insurance plans for inclusion in the Program.
How many Visits can I earn per day?
You can earn one Visit each day whenever you shop at a London Drugs store or online and you spend a minimum of $10 on eligible products.
You can earn multiple Visits during our Bonus Visit Events. Terms and Conditions for earning Visits will be outlined within each Bonus Visit Event.
You can also earn one Bonus Visit for every prescription* you fill at a London Drugs store. Only one Pharmacy Bonus Visit can awarded per store per day.*Excludes any prescriptions filled in the province of British Columbia or which are otherwise not permitted under applicable laws or specific insurance plans for inclusion in the Program.
How long does it take for my Visit to be applied to my account?
Visits will usually be posted to your LDExtras account within three (3) days of a qualifying purchase. If you have an eligible Visit that hasn’t been posted to your account, within a week, please visit a participating store or contact our Customer Care Centre at 1‑888‑991‑2299.
I’ve earned 10 Visits but I still haven’t unlocked my $5 Gift Voucher. What happened?
If you are expecting a $5 Gift Voucher but have not received it via email or on your online LDExtras account, please contact our Customer Care Centre at 1-888-991-2299.
What Products are not eligible toward a Visit?
Please refer to the ineligible products list as outlined in the Terms and Conditions.
Are Extras transferable between members?
Extras are not transferrable to other members or to any third parties.
How long do my Visits last?
Your Visits last for as long as you are a member of the program. If you do not use your Member Identifier (typically your phone number, or for online purchases, your email address) with a purchase for a period of 365 days, your Membership will be deemed inactive and all Visits and unused Extras will be forfeited at London Drugs’ discretion.
For certain Extras, only Visits which occur within the applicable program year will be counted. See Program Terms and Conditions for more information.
Do my Extras have an expiry date?
Yes, each Extra has an expiry date. You can find the expiry date on each Extra coupon or Gift Voucher you receive or in your account on LDExtras.com. All valid Extras will be available in the “My Extras” section of the website until they expire.
If you do not use your Member Identifier (typically your phone number, or for online purchases, your email address) with a purchase for a period of 365 days, your Membership will be deemed inactive and all Visits and unused Extras will be forfeited at London Drugs’ discretion.
How does the $2,500 Monthly Shopping Spree work?
Winners are selected each month. You collect opportunities to win when you register and every time you earn a Visit up to a maximum of 5 opportunities per day. Please see our Shopping Spree contest rules for more information.
Will I be able to see my progress towards Extras?
Yes, you will be able to track your progress toward each Extra when you login to your account on LDExtras.com and view your progress on your dashboard in the “My Extras” section of the website.
Why do you ask about my preferences and interests?
We want to learn more about you so we can provide you with Extras that are meaningful to you and personalize your experience with the Program.
I’m providing personal information when I register for the LDExtras program. Is my information protected?
What if the information I provided when I enrolled into the program has changed. How do I update it?
There are two ways you can update your personal information:
Why do I want to sign up for emails from the LDExtras program if I’m already getting emails from London Drugs?
You will have the option to receive emails containing Extras you have earned and program status updates, as well as special promotions, events and news related directly to the Program. These emails only go to program members and are different from emails you receive from London Drugs newsletter programs. We strongly encourage Members to opt-in to receive the LDExtras emails in order to enjoy the full benefits of the membership. You can unsubscribe at any time.
Note that if you do not opt-in, you will still receive some emails which are necessary for administration of the Program.
Who can help me if I have questions about my LDExtras account?
We can help you at any Customer Care desk in participating stores, you can call 1-888-991-2299, or you can email an inquiry to ldonline@LondonDrugs.com.
What is the process for redeeming LDExtras in-store?
To redeem your $5 10-Visit and Birthday gift vouchers in-store provide your LDExtras member ID at checkout. To redeem gift vouchers online use your online voucher promo code.
To redeem all other Extras:
1. Display them on your app at checkout.
2. Enter your Extras promo code when shopping at www.LondonDrugs.com
3. Print and display them at checkout.
Visit the LDExtras in-store kiosk for quick and easy printing!
What is the process for redeeming Extras online?
To redeem your Extras on LondonDrugs.com, enter your email address and online promo code on the Payment Options screen during the check-out process. Your Extras will be applied to your transaction.
Can I earn and redeem Extras on the same purchase?
Yes you can! Feel free to use an Extras coupon while making a purchase at a London Drugs store or online.
Can I combine Extras with discounts and coupons?
Generally yes, unless otherwise stated in the terms of the Extra or the other discount or coupon.
How long does my membership last for?
If you don’t use your Member Identifier with any purchase for a period of 365 days, your Membership will be deemed inactive and all Visits and unused Extras will expire.
Can my Extras be exchanged for cash?
No, Extras have no cash value and cannot be exchanged for cash.