Terms and Conditions effective as of February 10, 2021
The London Drugs' LDExtras Program (also referred to as the “Program”) is an exciting customer rewards program offered by London Drugs. “Extras” are the benefits and rewards received by members that participate in the LDExtras Program. Membership is free and no purchase is required. As a member of the Program (“Member”), you will collect benefits and offers based on your purchases of eligible products at London Drugs stores or online at londondrugs.com.
At London Drugs we truly appreciate the opportunity to be of service to you. We have created the LDExtras Program as a way to thank you for choosing to shop at London Drugs and to provide you with added benefits that we hope will be of real value to you.
You will only be able to access your LDExtras account after your Membership registration is complete. Upon activation of your account, you will be eligible to accumulate Visits and earn Extras based on your Qualifying Purchases (see section B). You need to provide your Member Identifier at time of checkout to qualify a purchase as a Qualifying Purchase.
Note that there is no “loyalty card” issued in conjunction with this Program, however a virtual card is available on LDExtras.com and on the App available at the iTunes store or on Google Play.
Omitting mandatory or providing inaccurate information required to complete registration may be grounds for denial or termination of membership in the Program and/or cancellation of any Extras collected at the discretion of London Drugs.
“Qualifying Purchases” are purchases of products made by a Member who provides their Member Identifier at time of purchase, excluding ineligible products set out below.
For the purposes of the Program, the following items are not eligible as a Qualifying Purchase: London Drugs gift cards, event ticket sales, parking vouchers, lottery tickets, transit passes, optometry services, all products containing tobacco, purchases at Canada Post kiosks, stamps, marriage licenses, Insurance Department purchases, all taxes and levies, and any other items not permitted by applicable laws or legal obligations. London Drugs may periodically revise or determine that other items are ineligible as a Qualifying Purchase in its sole discretion and without prior notice. Prescribed medication and devices are excluded, but may fall within the definition of a “Qualifying Prescription” shown below.
Under the Program, you earn a Visit :
Note that you cannot earn more than one Visit per day at the same London Drugs location, other than a Bonus Visit for a Qualifying Prescription or Bonus Visits awarded during Bonus Visit events.
You can earn more than 1 Visit per day by making Qualifying Purchases that total at least $10.00 (before taxes) at different London Drugs locations.
A “Qualifying Prescription” is a prescription filled by London Drugs for medication or devices prescribed by a medical professional, but excludes any prescriptions filled in the provinces of BC or AB or which are otherwise not permitted under applicable laws or specific insurance plans for inclusion in the Program. You cannot have more than one Qualifying Prescription per day at the same store location.
Bonus Visits: You will earn a Bonus Visit for every London Drugs store where, on a single day, you have completed at least one Qualifying Prescription. For all scoring purposes, a Bonus Visit is counted as a regular Visit. You can also earn Bonus Visits during special Bonus Visit events.
Example 1: In a single day you make a Qualifying Purchase of $7.00 at a London Drugs location, and later that same day you make a Qualifying Purchase of $5.00 at the same London Drugs location - you will then earn one (1) Visit. The sum of the Qualifying Purchases you made at the same store on the same day is $12 (which is greater than the required minimum of $10.00).
Example 2: In a single day you fill a Qualifying Prescription at a London Drugs location (outside of BC and AB) - then you will earn one (1) Visit plus one (1) Bonus Visit, for a total of two (2) Visits.
Example 3: In a single day you make a Qualifying Purchase of $30 at a London Drugs store location, place an order and pay for a londondrugs.com purchase for $85, and fill a Qualifying Prescription (outside of BC and AB) at a second London Drugs store location - you will then earn three (3) Visits plus one (1) Bonus Visit for a total of four (4) Visits.
Your updated Visit count can be viewed in your profile on the Website. Visits will normally be posted to your LDExtras account within one (1) week of a Qualifying Purchase and more typically, within three (3) days. All Visit counts shown on the Website will be deemed correct unless a claimed discrepancy can be substantiated by the Member to the satisfaction of London Drugs, in its sole discretion. Discrepancies must be addressed to London Drugs’ Customer Service in a participating store or via the Website’s “Contact Us” link (either using the Contact Us form, or by email or phone), within three (3) months of the transaction date.
Extras which are earned “upon annual accumulation” of a specified number of Visits, can only be earned once within each Program Year. “Program Year” means a 12-month period of the LDExtras Program which commences on March 1 and ends on the last day of February of the following calendar year.
The terms set out in this Section E apply to all coupons unless expressly otherwise stated on the coupon itself, the Website or in these Terms and Conditions.
Extras available upon successful registration in the Program
Automatically receive (one) 1 progression when you spend the qualifying amount on a participating beauty brand. Once you reach the required number of progressions for the participating beauty brand, you can unlock either: (1) Instant Savings, or (2) Free Gift, as determined by the beauty brand.
Instant Savings: A one-time dollar amount off your next purchase of the participating beauty brand. You may redeem one Instant Savings coupon per transaction at point of sale upon provision of your valid Member ID. To redeem online, your purchase must exceed the value of the Instant Savings.
Free Gift: Receive at no cost one of the participating beauty brand’s products up to a certain value.You may redeem your Free Gift coupon at point of sale upon provision of your valid Member ID. To redeem online, a merchandise purchase is required and you will add the selected product you want as your Free Gift. The Free Gift coupon will be provided in your account summary and can be applied at checkout to your selected Free Gift. Only one item may be redeemed as your Free Gift.Multiple items equaling the value of the Free Gift cannot be combined in a single transaction.
Qualifying amounts will be calculated by reference to the pre-tax total in a single transaction. You can earn multiple progressions in a single transaction but any unused progression balances for a participating beauty brand will be forfeited and cannot be transferred. Participating beauty brands and products are subject to change or termination by London Drugs in its sole discretion at any time and without notice. You may only redeem one Instant Savings or Free Gift per transaction. Once you use an Instant Savings or Free Gift coupon, it cannot be re-used and any unused value is void. The Instant Savings and Free Gift have no cash value and are non-transferable.
Extras available upon annual accumulation of five (5) Visits
Extras available upon each accumulation of ten (10) Visits
Extras available upon annual accumulation of ten (10) Visits
Upon accumulation of ten (10) Visits in a single Program Year you will receive:
London Drugs may use the information you provide, as well as gather and use information about the shopping and purchasing behaviour of Members, for the following purposes (“Purposes”): to administer and manage the Program and your participation in it; to create and provide Extras to you; to improve and personalize the Program and Extras for Members; to better understand Member interests and preferences; to expand and improve upon services offered to Members through the Program; to better understand and serve customers of London Drugs generally; and to improve product recommendations, online user experience and provide new or improved services, benefits or offers of Members while on www.londondrugs.com (which may require Member to also have an account on that website).
Members may receive Extras, Program updates, special offers and other related materials through the Website, the App, email, text, mail, or phone, subject to Member preferences.
During registration, you will have the option to receive additional emails containing Personal Extras exclusive to Members, along with news, events, promotions and benefits related to London Drugs and the Program. We strongly encourage Members to opt-in to receive such emails in order to enjoy the full benefits of Program Membership! You can unsubscribe at any time. Note that even if you do not opt-in for these additional emails, Members will still receive some emails necessary for administration of the Program, including emails containing the Primary Extras you have earned and Program notices and status updates.
Members who register for the App will have the ability to expressly opt-in to receive push or text notifications. Those Members may receive Personal Extras not available to other Members of the Program. You may withdraw your consent to receive such notifications at any time by toggling off "notifications" within the App settings or by locating the App in the settings of your mobile device and unclicking or unchecking notifications.
Your information will be protected at all times by London Drugs. London Drugs will never sell or rent your information to anyone for any reason. Under strict conditions and safeguards, London Drugs may allow access to Member information to trusted vendors, partners, and service providers (“trusted partners”) in connection with the Purposes.
Anonymized or aggregated data of Members may be used by London Drugs and accessed by trusted partners for analytic purposes, to better understand customer behavior and preferences, to improve how London Drugs merchandises and promotes products; to measure success of promotional offers and events; and to create more a meaningful shopping experience and improved offers, marketing and promotional events for customers.
Through the use of automatic data tracking technologies, London Drugs may share non personally identifiable information about LDExtras members with third party service and advertising providers, to serve up relevant online interest based ads (“OBA”) through their advertising platforms.
London Drugs may share information in a de-identified manner that LDExtras members have voluntarily provided (such as email address, phone number, name, city or postal code) with social networking platforms we work with, like Google and Facebook, to create custom audiences for OBA. No personal information is transferred from London Drugs to the social networking platforms; instead unique hashed values are produced that these platforms can match to information their own users have provided directly to them. The platform can then create custom audiences to serve ads for OBA purposes. London Drugs does not know the identity of any individuals included in custom audiences created for OBA on social networking platforms.
You can contact us or otherwise communicate your privacy concerns by:
Calling us at 1-866-805-8283 (toll-free for Canada, call between 8:30-5:00 Pacific Time)
Emailing us at email@example.com
Writing us at the address below:
Chief Privacy Officer
London Drugs Limited
12831 Horseshoe Place
Richmond, BC, V7A 4X5
Where permitted under applicable law, you and London Drugs agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class action. Unless both you and London Drugs agree, no judge may consolidate more than one person’s claims or otherwise preside over any form of class proceedings.