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Terms and Conditions

LDExtras Program  Terms and Conditions effective as of August 31, 2022 

The London Drugs' LDExtras Program (also referred to as the “Program”) is a customer rewards program offered by London Drugs. Membership is free and no purchase is required. As a member of the Program (“Member”), you will collect “Points” on your purchases of eligible products and services at London Drugs stores or online at londondrugs.com, which may be used for exciting rewards at London Drugs.   By registering in the Program, and by your continued participation in it, you agree to these Terms and Conditions, including any amendments which may be made by London Drugs from time to time. You also agree to the Legal Terms concerning your use of the website www.ldextras.com and any mobile app provided by London Drugs as well as to our Privacy Policy and Security Policy & Cookie Notice.    We have created the LDExtras Program to reward our most loyal London Drugs customers and help them unlock all the very best that London Drugs has to offer.  

A. Eligibility, Registration and Membership  The Program is open to anyone who is a resident of Canada and has reached the age of majority in the Province in which they reside. Please visit the Program website at LDExtras.com (the “Website”) or download the London Drugs mobile App (available on the iTunes store or Google Play) (the “App”) to register.   You will not be a Member of the Program until you successfully complete the registration process, including providing a valid phone number, email address and confirming a password online. Once your registration is complete, you will receive confirmation of your registration as a Member by email. You must provide a valid email address to register for the Program and to manage your account. Our form of communication with you about your account and the Program will be by email. By participating in the Program, you agree to receive Program communications in electronic form.

As part of the registration process, you will be asked to provide a unique 10-digit phone number and a valid email address.  The phone number is used as your “Member Identifier” in the Program for any in-store purchases at any London Drugs store location. If you wish, you can provide another 10-digit number in the phone number field to be used as your Member Identifier, but it should be easy for you to remember or access.

If you want to receive Points for your online purchases at londondrugs.com, you must link LDExtras account to your account at londondrugs.com.   You must use the phone number and password you provided during registration as your username to log on to your account on the LDExtras Website or via the London Drugs App.  

You will only be able to access your LDExtras account after your Membership registration is complete.  Upon activation of your account, you will be eligible to collect Points based on the total amount of your purchase of Qualifying Purchases, after voucher and discount deductions but before tax. You need to provide your  unique Member Identifier at time of checkout to qualify for Points.  

There is no physical LDExtras “loyalty card” issued in conjunction with this Program, however a virtual card is available on the Website or the App.

Omitting mandatory or providing inaccurate information required to complete registration may be grounds for denial or termination of membership in the Program and/or cancellation of any Points collected at the discretion of London Drugs. 

B. Qualifying Purchases   “Qualifying Purchases” are eligible qualifying products and services available in store or online at London Drugs.   For the purposes of the Program, the following items are not eligible as qualifying products or services:  London Drugs gift cards, all third-party gift cards, event ticket sales, parking vouchers, lottery tickets, transit passes, optical and optometry services, tobacco products, purchases at Canada Post kiosks, stamps, marriage licenses, Insurance Department purchases or services, pharmacy services, prescribed medication and devices, all Apple products, all taxes, surcharges and levies, shipping costs, and any items not permitted by applicable laws or legal obligations. London Drugs may periodically revise or determine that other products or services are ineligible as Qualifying Purchases in its sole discretion and without prior notice.      C. Collecting “Points”  Points are collected based on the total amount tendered in each transaction for Qualifying Purchases, after discounts, coupons and vouchers, but before taxes are applied. Points will begin to accumulate upon your successful registration in the LDExtras Program. The amount of Points you receive for your Qualifying Purchases depends on whether a Member is a LDExtras Fan or a LDExtras Fave.  All new Members start out as LDExtras Fans.        

  • LDExtras Fans will collect 10 Points for every $1 they spend on Qualifying Purchases  

  • LDExtras Faves will collect 15 Points for every $1 spend on Qualifying Purchases 

  • All LDExtras Members will also have the opportunity to collect Bonus Points(see ‘Collecting Bonus Points’ section below).   

Your Points balance can be viewed in your account profile on the Website or on the App.  

Points do not expire so long as the Member has an active account; for more information, see ‘Inactive Account’ section of these Terms.  

Points will normally be added to your LDExtras account within 48 hours of your purchase.  All Points collected on Qualifying Purchases that are subsequently returned by a Member, will be deducted from the Member ‘s Points account balance.  

Points discrepancies must be addressed to London Drugs via the Website’s “Contact Us” form or via customercare@ldextras.com within three (3) months of the transaction date.  Claims for missing Points must be submitted with proof of a valid receipt.     

D. Collecting “Bonus Points”  Members may periodically receive or qualify for offers to obtain bonus points, typically by purchasing specific products within a defined period of time (“Bonus Points”).  These Bonus Point offers will be displayed in the “Available Perks” section of your Member account on the Website or App and may also be emailed to a Member in accordance with a Member’s communication preferences.   Bonus Point offers may sometimes also be referred to as “Just For You Perks”. Transaction limits, expiry dates and additional terms may apply, as set out in the “Available Perks” section of your Member account. Bonus Points collected shall be in addition to Points collected in the normal method based on dollars spent (see above section ‘Collecting “Points”’). Once Bonus Points have been collected, they will form part of a Member’s Points balance.    

E. For Members Prior to August 11, 2022 only:  Transition of Visits to Points:   All Members who were registered in the LDExtras Program prior to August 11, 2022 (a “Prior Member”) and reactivate their account in the updated LDExtras Program by August 11, 2023, will have any ‘Visits’ previously earned under the Program transferred into Points, based on the following:  

Visits 

Points  

4100 

4200 

4300 

4400 

4500 

4600 

4700 

4800 

4900 

Prior Extras:   Any Extras rewards, coupons or vouchers earned under the Program by a Prior Member before August 11, 2022 will continue to be available to the Prior Member after August 11, 2022, provided they reactivate their account in the Program by August 4, 2023. Such Extras rewards, coupons or vouchers will continue to be subject to the terms and expiry date associated with such Extras.    Note: beauty progressions under the LDExtras Beauty Rewards Program discontinued on July 31, 2022 will not be recognized under the Program.   

F. LDExtras Fans and LDExtras Faves  The amount of Points you receive for your Qualifying Purchases depends on whether a Member is a LDExtras Fan or a LDExtras Fave.  All new Members start out as LDExtras Fans.   

LDExtras Fans collect 10 Points for every $1 they spend on Qualifying PurchasesLDExtras Faves collect 15 Points for every $1 they spend on Qualifying Purchases. 

To become a LDExtras Faves, a Member must have a minimum annual spend of One Thousand Dollars ($1000.00) associated with their LDExtras account between January to December of the current calendar year.  When that occurs, the Member automatically becomes a LDExtras Fave.   

A Member will remain a LDExtras Fave for a minimum of 12 months, but if they do not reach a minimum spend of One Thousand Dollars ($1000.00) in the calendar year following the year in which they qualified, they will revert to being a LDExtras Fan on January 1 immediately following the non-qualifying calendar year.        

G. LDExtras Rewards for your Points   "Rewards” in these Terms and Conditions includes the LDExtras rewards set out in this Section G and H. Once a Member reaches an applicable Points threshold, they are eligible to exchange their Points for LDExtras Rewards via the Website or App as follows.

  • 250 Points equates to one 20% Purchase Protection Plan discount coupon  

  • 5000 Points equates to a $5 LDExtras Reward Voucher OR a $5 donation to a selected Charity Partner 

  • 10,000 Points equates to a $10 LDExtras Reward Voucher 

  • 15,000 Points equates to a $15 LDExtras Reward Voucher 

  • 20,000 Points equates to a $20 LDExtras Reward Voucher 

  • 25,000 Points equates to a $25 LDExtras Reward Voucher 

  • 30,000 Points equates to a $30 LDExtras Reward Voucher 

  • 35,000 Points equates to a $35 LDExtras Reward Voucher 

  • 40,000 Points equates to a $40 LDExtras Reward Voucher 

  • 45,000 Points equates to a $45 LDExtras Reward Voucher 

  • 50,000 Points equates to a $50 LDExtras Reward Voucher 

Once a LDExtras Fan member reaches 20,000 Points, their Points will automatically convert to a $20 LDExtras Reward Voucher.  Once a LDExtras Fave member reaches 50,000 Points, their Points will automatically convert to a $50 LDExtras Reward Voucher.  

All LDExtras Reward Vouchers will be available in the Member's account. All Reward Vouchers have an expiry date and some additional terms may apply, as set out in the Reward Vouchers. Reward Vouchers can used for in-store purchases and online purchases (if linked) in whole or in part until their value is reduced to zero or they expire, whichever first occurs. LDExtras Reward Vouchers are not transferrable and cannot be exchanged for cash.  

H. More LDExtras Rewards for Members  $5 Birthday Reward 

A $5 Birthday Reward will be available for you to activate approximately 14 days before the start of your birthday month and for the duration of your birthday month, using the birthdate provided upon registration. You will receive an email notifying you to activate your Birthday Reward. Your activated Birthday Reward voucher will appear in your ‘Rewards and Vouchers’ section on the Website or App. Once activated, your $5 birthday voucher can automatically be redeemed at point-of-sale in-stores upon provision of your valid Member Identifier or it can be redeemed online if you have linked your LDExtras account to your www.londondrugs.com account. Note: you must activate your Birthday Reward by midnight of the last day of your birthday month or the Birthday Reward will no longer be available to you.  

$5 birthday vouchers can be used for in-store and online purchases (if linked) in whole or in part until their value is reduced to zero or they expire, whichever occurs first.  Birthday vouchers are not transferrable and cannot be exchanged for cash.

New Members will not qualify for the Birthday Reward if their birthday is less than 47 days from the date they signed up to the LDExtras Program. 

Extended period for product returns by 15 days 

With every purchase that includes your Member Identifier and a valid receipt, you as a Member will be eligible for an extended product return period of up to 30 days from date of purchase (normal return period is 15 days), subject to verification by London Drugs staff. Other limitations and restrictions may apply, depending on the product and its condition on return. Certain products may be ineligible for return.  

I. Additional Program Benefits  From time to time, London Drugs may provide Members with additional forms of offers, rewards, automatic contest entries and benefits (collectively referred to as “Additional Benefits”).  Eligibility for any Additional Benefits will be determined by London Drugs in its sole discretion, and any Additional Benefits may be subject to additional terms and will have expiry dates.  

J. Privacy  When you register for the Program, London Drugs will collect certain personal information including your name, telephone number, email, gender, birth date, address (city, province & postal code) and, at your option, street address and certain preferences and interests. 

London Drugs may use the information you provide, as well as gather and use information about the shopping and purchasing behaviour of Members, for the following purposes (“Purposes”): to administer and manage the Program and your participation in it; to create and provide Rewards for you; to improve and personalize the Program, Rewards and Just For You Perks for Members; to better understand Member interests and preferences; to expand and improve upon services and products offered to Members through the Program, as well as through London Drugs retail stores and ecommerce generally; to better understand and serve customers of London Drugs generally; and to improve product and service recommendations, online user experience and provide new or improved services, benefits or offers of Members while on www.londondrugs.com (which may require Member to also have an account on that website). 

Members may receive Rewards, Just for You Perks, Additional Benefits, Program communications and other related materials through the Website, the App, email, text, mail, or phone, subject to Member preferences. Electronic communications will be the primary method of Program communication.

During registration, you will have the option to receive promotional emails including Just For You Perks and Additional Benefits exclusive to Members, along with news, events, promotions and benefits related to the Program or to London Drugs generally. We strongly encourage Members to opt-in to receive such emails in order to enjoy the full benefits of Program Membership. You can unsubscribe at any time. Note that even if you do not opt-in for these promotional emails, Members will still receive some emails necessary for administration and management of the Program and your account, including emails concerned with Rewards you have earned, Program notices and status updates. If you do not wish to receive any emails relating to the Program, you will need to terminate your Membership in the Program (see ‘Termination of Membership’ section).

Members who register for the App will have the ability to expressly opt-in to receive push notifications. Those Members may receive Rewards and Additional Benefits not available to other Members of the Program. You may withdraw your consent to receive such notifications at any time by toggling off "notifications" within the App settings or by locating the App in the settings of your mobile device and unclicking or unchecking notifications.

Your information will be protected at all times by London Drugs. London Drugs will never sell or rent your information to anyone for any reason. Under strict conditions and safeguards, London Drugs may allow access to Member information to trusted vendors, partners and service providers (“trusted partners”) in connection with the Purposes.

De-identified or aggregated data of Members may be used by London Drugs and accessed by trusted partners for analytic purposes, to better understand customer behavior and preferences, to improve how London Drugs merchandises and promotes products; to measure success of promotional offers and events; and to create more a meaningful shopping experience and improved offers, marketing and promotional events for customers.

Through the use of automatic data tracking technologies, London Drugs may share non personally identifiable information about LDExtras Members with third party service and advertising providers, to serve up relevant online interest based ads (“OBA”) through their advertising platforms.

London Drugs may share information in a de-identified manner that LDExtras members have voluntarily provided (such as email address, phone number, name, city or postal code) with social networking platforms we work with, like Google and Facebook, to create custom audiences for OBA. No personal information is transferred from London Drugs to the social networking platforms; instead unique hashed values are produced that these platforms can match to information their own users have provided directly to them. The platform can then create custom audiences to serve ads for OBA purposes. London Drugs does not know the identity of any individuals included in custom audiences created for OBA on social networking platforms.

For more details around privacy, security, tracking technologies and OBA, please see London Drugs’ Privacy Policy and Security Policy & Cookie Notice. You can contact us or otherwise communicate your privacy concerns by:    Calling us at 1-866-805-8283 (toll-free for Canada, call between 8:30-5:00 Pacific Time)  Emailing us at privacy@londondrugs.com or at customercare@ldextra.com or   writing to us at the address below:    Chief Privacy Officer  London Drugs Limited  12831 Horseshoe Place Richmond, BC, V7A 4X5 

To manage or change your LDExtras account information or to change your communication preferences (including opting out of promotional program emails), please go to your account preferences at www.ldextras.com .

K. Inactive Accounts  All Points, Rewards, Just For You Perks and Additional Benefits will be forfeited if your account becomes inactive. A Member’s account will become inactive if you have not made any type of purchase or in-store transaction (which includes collecting Points or redeeming Rewards) using your Member Identifier for a period of twelve (12) consecutive months.

If you use your Member Identifier while your account is inactive, you will reactivate your account and will be able to recommence accruing Points and earning Rewards. Any previously forfeited Points, Rewards, Just For You Perks and Additional Program Benefits will not however be available to you.

L. Termination of your Membership If an account remains inactive for twelve (12) consecutive months, London Drugs reserves the right to terminate your Membership in the Program and close your account without notice. Upon termination or closure of a Member’s account, any subsisting Points, Rewards, Just for You Perks or any Additional Benefits will be immediately forfeited and the Member will have no persisting rights under the Program, including the ability to reactive their account. Your account information will be deleted or de-identified or anonymized (to the standard required by applicable laws) and no longer accessible by yourself or London Drugs (see ‘Privacy’ section for more information). To rejoin the Program after account closure, you will need to re-register as a new Member with an updated Member Identifier.

You may at any time terminate your membership in the Program and close your account. Any Points in your account at the time you terminate your Membership will be immediately forfeited, and you will no longer have any rights as a Member or entitlement to any Points, Rewards, Just for You Perks or Additional Benefits under the Program. Your account information will be deleted or de-identified or anonymized (to standard required by applicable laws) and no longer accessible by yourself or London Drugs.

To terminate your Membership please telephone 1-888-991-2299 or email your request to: customercare@ldextras.com. Verification of identity may be required.     

M. Program Modifications  London Drugs reserves the right to cancel, suspend, modify or amend the Program, or any part of these Terms and Conditions, including without limit how Points are collected and Rewards earned, at any time, retroactive or otherwise, with or without prior notice. Changes to these Terms and Conditions will be effective from the date of posting unless stated otherwise. You are solely responsible to check the Website from time to time for any changes or updates to the  Program, Rewards and Terms and Conditions. 

N. Governing Law, Dispute Resolution & Limit of Liability  These Terms and Conditions shall be exclusively governed by the laws of the Province of British Columbia and, where applicable, the laws of Canada. All decisions regarding the interpretation of these Terms and Conditions shall be at the sole discretion of London Drugs and shall be final and binding in all respects. If you disagree with any amendments to the Program or to these Terms and Conditions, your sole recourse is to cease participation in the Program. By participating in the Program, you (and your parent or legal guardian if you are under age of majority) agree to release London Drugs and any related companies, service providers  or third party that may participate in the Program (as a participant or in administration, operation or other  capacity) and each of their respective officers, directors, employees, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense arising due to your participation in the Program, including but not limited to the collection of Points, the earning or redemption or any Rewards or Additional Benefits, usage of the Website or App, or otherwise in connection with the Program. Notwithstanding any other section in these Terms and Conditions, in no event shall London Drugs’ liability with respect to the Program and any Points, Just for You Perks, Rewards and Additional Benefits provided through the Program, including without limit liability for negligence or breach of contract, be greater than the value of any Rewards earned at the time the dispute arose. Any legal proceedings related to the Program shall be brought exclusively in the courts in the City of Vancouver in the Province of British Columbia and orders of such BC courts shall be binding on London Drugs and Program Members.

Where permitted under applicable law, you and London Drugs agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class action.   Unless both you and London Drugs agree, no judge may consolidate more than one person’s claims or otherwise preside over any form of class proceedings.  

O. General Terms and Conditions 

  • Points, Rewards and Additional Benefits have no cash value and cannot be purchased, sold or exchanged for cash or credit.

    Points, Rewards and Additional Benefits are non-transferable, and not redeemable for cash. 

    Points cannot be combined with cash to obtain Rewards or Additional Benefits, and neither Points, Rewards or Additional Benefits can be transferred to any other account or rewards program.

    Only one Membership is available per customer.

    Any dollar references in these Terms and Conditions refer to Canadian currency.

    Members should not share their Member Identifier and account information with anyone else. Rewards apply only to the individual Member account holder. account information, including, but not limited to, the Member Identifier should be protected and kept secure.

    Rewards will expire upon the date stated in the applicable reward voucher, or in the absence of that, in these Terms and Conditions or on the Website or App.

    London Drugs reserves the right, in its sole discretion and without any obligation whatsoever, to delay or refrain from forfeiting, or to reinstate any expired or forfeited, Points, Rewards and Additional Benefits of a Member, as well as to delay or refrain from deactivating, or to reactivate any inactive account.

    Members have no ownership interest in collected Points, and accumulated Points do not constitute property of Members.

    Membership is intended for individual and personal use only, and is not available to any other form of organization or entity, including without limit, any business, commercial enterprise, non-profit or any other form of non-individual legal entity.

    Upon the death of a Member, or termination or cancellation of Membership in the Program for any reason, all Points and unused Rewards, Just for You Perks and Additional Benefits, will be immediately forfeited and of no further use.

    Any applicable federal, provincial, and local taxes connected to benefits received or perceived to be received by the Member through the Program are the sole responsibility of the Program Member. London Drugs will not be responsible for any tax consequences which may flow from participation in the Program.

    If this Program or any part hereof is void or prohibited by federal, provincial or local law or if any provision of these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions will remain in effect to greatest extent possible.

    Despite our best efforts to ensure accuracy, errors occasionally occur. London Drugs reserves the right to correct any errors at any time, without liability, even if it affects Points accumulation or Rewards granted.

    London Drugs reserves the right to cease emailing, texting or sending by push notification any Program communications and Rewards to any Member.

    Fraud or abuse relating to the collection of Points or usage of Rewards and Additional Benefits may result in your forfeiture of all accumulated Points and any unused Rewards and Additional Benefits, as well as termination of your Program Membership.

    London Drugs reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program or these Terms and Conditions.

    From time to time, participation in the Program or any part of the Program or any Rewards and Additional Benefits, may be limited to specific geographic limits or other conditions.

P. Questions?  To report an apparent discrepancy, to inquire with respect to your standing in the Program, or for any other questions regarding the Program, your account or Rewards, you may contact the LDExtras Customer Service Centre at customercare@ldextras.com or telephone 1-888-991-2299.

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